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Answer
Alin Alexandru Matei
11 years ago
After you download the latest version, did you uninstall the previous version before installing the new one?

0
Under review
My Stats
Hi, I would like to know how can I see my stats... keep saying "You haven't published any apps jet" 'what am I doing wrong?

0
Started
published dimensions don't stick
See the first image here I have the iphone dimensions set:

I threw in my shelf thumbnail as the nav icon. I see it flash briefly, then the screen resizes up to some larger dimension. I see this on my iphone 4:

There is no pinch/zooming, no navigation, and none of the links work.
I am unable to test anything on my phone.

I threw in my shelf thumbnail as the nav icon. I see it flash briefly, then the screen resizes up to some larger dimension. I see this on my iphone 4:

There is no pinch/zooming, no navigation, and none of the links work.
I am unable to test anything on my phone.

0
Answered
Next steps once book is ready
Once we have our app working, and are standing by for you to compile it, are there other steps we can take meantime, to prepare for the different marketplaces? Such as icon designs, account setups? Do you have any such support materials like this for us authors? Thanks!

Answer
Inna Komarovsky
10 years ago
Hi Sean,
If you want to use one app for different marketplaces, it will automatically resize proportionally to fit within the different screen sizes, with a little black space around whichever dimension is larger. If you do prefer to create different versions of the app, you can duplicate the app, change the dimensions, and adjust the artwork to apply to different screen sizes. This decision is up to you : )
Regarding the app icon, as long as the icon you included in your app publishing materials is a 1024x1024 square without rounded corners, the icon will be adjusted (size and rounded corners radius) for each marketplace. The following user guide article describes this as well as other publishing options: Publishing to the App Marketplaces.
If you want to use one app for different marketplaces, it will automatically resize proportionally to fit within the different screen sizes, with a little black space around whichever dimension is larger. If you do prefer to create different versions of the app, you can duplicate the app, change the dimensions, and adjust the artwork to apply to different screen sizes. This decision is up to you : )
Regarding the app icon, as long as the icon you included in your app publishing materials is a 1024x1024 square without rounded corners, the icon will be adjusted (size and rounded corners radius) for each marketplace. The following user guide article describes this as well as other publishing options: Publishing to the App Marketplaces.

0
Under review
JPG's indentified as unknown
All of the jpg's I have created in InDesign CS 5.5 are identified as "unknown" file types when saved by InteractBuilder in the folder for the project, and are therefor unavailable as files within the app. I purchased a jpg online, and that file is identified properly. I've accessed the jpg's in other programs with no difficulty, and my operationg system (Yosemite) identifies the files as jpg's. I did save one of the jpg files as a png (which you can't do with INDD, unfortunately) and that is read properly.

Answer
Inna Komarovsky
10 years ago
Hi there,
What steps did you take to save the jpg files and import them into InteractBuilder? I'll try to recreate this so that we can find a way around it or report the glitch to our lead developer.
Thank you,
Inna
What steps did you take to save the jpg files and import them into InteractBuilder? I'll try to recreate this so that we can find a way around it or report the glitch to our lead developer.
Thank you,
Inna

0
Under review
Translucent Image Appears Blocky
This is a bug specific to my app: "DD & Daddy's Big Night Out"
Page Title: Page 11 – There is a translucent “window” that scrolls down between the driver and passengers. In the builder it works fine. On the iPad the window PNG image is blocky after the linear animation starts. This image as imported from Photoshop with the other objects on the page.
Page Title: Page 11 – There is a translucent “window” that scrolls down between the driver and passengers. In the builder it works fine. On the iPad the window PNG image is blocky after the linear animation starts. This image as imported from Photoshop with the other objects on the page.

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Completed
Sharing issue
I am trying to share a new version of my app to my iPad.
It keeps showing the old version instead. I have uninstalled Interact Player and downloaded again, but still not working. The "sharing" folder on my hard drive has the correct day and time.
It keeps showing the old version instead. I have uninstalled Interact Player and downloaded again, but still not working. The "sharing" folder on my hard drive has the correct day and time.

Answer
Alin Alexandru Matei
11 years ago
In the "sharing folder" there should be a folder named by your app's name containing a MainFiles.zip and some other files.
Also do you have the latest update of InteractPlayer on your iPad?
Also do you have the latest update of InteractPlayer on your iPad?

0
Under review
SelColor User Selection box is too small
Hi, your updates with the FillColor glitch seem to have worked, but I'm having a new problem now I'm able to test my app out properly.. The User Selectable SelColor box is really useful and perfect for what I'm wanting to achieve, but is annoyingly just too small to use it easily and accurately. Is there any way I can change the size of it myself, or would I have to wait for another update? If you could make it at least 600 pixels wide that'd be great, as it would suit all device resolutions.

Answer
Inna Komarovsky
10 years ago
Hi, I've let our lead developer know about this suggestion, and we'll look into adjusting the size of the color selection window. Thank you for the suggestion!

0
Not a bug
Hidden text element audio plays on page load when set to Play audio only if visible
I have a narrated text element that is hidden and set to play narrated audio and word highlighting only if element is visible. I have an animated graphic button that on Tap will show the text element.
Problem: The hidden element audio plays on page load before the button is clicked and the word highlighting doesn't work when the button is clicked to show the text element.
To reproduce:
Create a button and set to OnTap show the hidden text element.
Assign to Text element: Make Element hidden at runtime, add narration audio, word highlighting to yes, set timing and set to play narration on page load IF element is visible. In Interact mode the audio will play before the hidden element is visible.
and Text highlighting does not work. See screenshots below if that helps.
Thanks for any suggestions on a workaround.
Text Element Properties:

Text Element Action Set (Behavior is set to On Page Load)

Problem: The hidden element audio plays on page load before the button is clicked and the word highlighting doesn't work when the button is clicked to show the text element.
To reproduce:
Create a button and set to OnTap show the hidden text element.
Assign to Text element: Make Element hidden at runtime, add narration audio, word highlighting to yes, set timing and set to play narration on page load IF element is visible. In Interact mode the audio will play before the hidden element is visible.
and Text highlighting does not work. See screenshots below if that helps.
Thanks for any suggestions on a workaround.
Text Element Properties:

Text Element Action Set (Behavior is set to On Page Load)


Answer
Ezra Weinstein (Administrator)
11 years ago
For now try to use a counter to get around the issue you mentioned, hopefully that will work. We will investigate the issue in the meantime.

0
Fixed
Props Info does not update
- Click an item, opening it's Props panel
- Click Info
- note it's position (15,91)
- click it's position, X field is selected
- enter 91 for X and click "Tap to Set". Item moves right to X=91
- Click now active Undo button, item moves back left to X=15
- Close the props window (which still says 91 - didn't update) by deselecting item
- select item
- open the Props window again
Actual it shows 91,91.
The props window never checks the actual position of the element since the Undo. Only after you manually move it.
Suggested fix: props/info/location should validate it has latest position of the element, to account for Undo actions.
Customer support service by UserEcho