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Answered

IB 4.0 | Defects - Existing Application

Pardesi Media 10 years ago updated 10 years ago 10
Hi,

I upgraded my app with IB 4.0 and while verifying found quite a few defects (around 12).
The app has already been downloaded more than 10,000 times so I do not want to publish an update on iTunes/Google Play until these are fixed. I cannot create a feedback ticket or send screenshots and steps to reproduce for each one, so is there a way I can do screen share with someone from DEV/Support?

Thanks.
Answer
Hi Adeel, wait till the 4.0.2 update comes out later today and then reconvert your apps. Most or all issues should be resolved.  To convert again you will have to delete the file interactapp.rdb and the folder called "Player" from the app folder.
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Fixed

Unable to sync with server with "Copy of ..."

Ted Ollikkala 10 years ago updated by Inna Komarovsky 9 years ago 4
I made a copy of a rather complicated app as a back up - so the copy was named "Copy of xx". The copy will not sync with the server, it gets stuck about 1/3 through. The original app continues to sync fine. I have tried this many times, making 'Copy of" and even renaming the copy but the problem persists.
Answer
Inna Komarovsky 9 years ago
Something in the app must be making it get stuck.  Only thing I can think of is for you to send us your app folder and we can diagnose it.
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Completed

Demo

Eileen Burnell 10 years ago updated by Alin Alexandru Matei 10 years ago 5
Are there any demos anywhere where I can see what the end product(s) look like?
Answer
Alin Alexandru Matei 10 years ago
Hi Eileen, you can download demo apps directly from InteractBuilder as shown in the picture below:
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Answered

Question about Pen Names

starwing 9 years ago updated by Inna Komarovsky 9 years ago 1
Your Terms of Service mentioned users keeping their account details complete and accurate--and I wonder how this applies to the use of Pen Names?? I prefer to write under my digital persona rather than my legal name, which I try to keep as private as possible. Are users permitted to use a fictitious or alternate name on their profile and published ebooks produced with InteractBuilder?
Answer
Inna Komarovsky 9 years ago
Sure, you're welcome to use a pen name. As long as your contact information reflects information that we can use to reach you if needed and so that you can use your account to test or publish your app, you're all set.
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Not a bug

Latest player - sounds are not working

Ranco 9 years ago updated by Inna Komarovsky 9 years ago 5
1. Sound effect on click - works only for the first time
2. Background sounds are not working at all
Answer
Inna Komarovsky 9 years ago
Would you mind sending a link to download a copy of the app folder to inna@interactstudios.com? We haven't been able to recreate this problem. Are the audio files in mp3 format?
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Fixed

Problem with IB3 3.4 install - My App Assets are not displaying in new version

Charmaine Anderson 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 15
I just downloaded and installed the latest version (342) tonight and when I opened my app I just see a white page and none of my app assets are there, just an empty element is there, and when I click on another page in my app,  I get a Database is Locked error message (see screenshot below).  Please advise how to get my app assets to display properly in this new version.  I did restart my computer and relaunch IB3 but problem still persists. I also tried logging in as someone else and that didn't help either. (I'm using a Mac.)Thank you.

Image 125
Answer
Try restarting you computer, if that didn't work uninstall the builder and install a clean copy of the builder.
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Under review

Publish Error

Pardesi Media 10 years ago updated 10 years ago 3
I have been getting this error while trying to Publish my app. I have tried multiple times since Sunday and the issue seems to be persistent.

Image 204

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Adeel
0
Fixed

Movement > Spin - graphic asset is being enlarged and cropped unintentionally

Charmaine Anderson 11 years ago updated by Hayley 5 years ago 5

IB3 enlarges a static graphic set to spin in Interact mode, making part of the asset's image being cropped from view.  It looks like the image is being enlarged by about 20%.

To reproduce, see the app I shared with Alin, Page 5.  Note the static graphic of the dolphins are being enlarged in Interact mode and note their fins are being cropped as the image is spinning.  I set the object spin rate to about 10%.

Answer
Inna Komarovsky 10 years ago

We were able to recreate this and we are working on a fix.

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Thanks

swatting bugs but happy

SeanB 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 0
I just wanted to add, as I go bug happy crunching for the deadline, that I've been a tester of InteractBuilder since version 1 - I remember tracking element ID numbers! - and the app has definitely come a long way, is much more stable, and is a lot of fun to work with.

I'm already cooking up alternatives to the blocker I just posted, that is the nature of working with any app especially with web technologies.

So good job and keep up the great effort!!
Answer
Thank you for your kind words Sean, I've been as frustrated as everyone if not more about all the bugs that have surfaced.  We are working on a new build that should resolve many of the latest reported issues.  As the software expands with more features it becomes more complex to test and QA this massive undertaking.  We are hoping that every release will be a step closer to stabilizing the platform.  Thank you for being a loyal user and supporter!
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Completed

Put a confim on the CANCEL please

SeanB 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 0
I just accidentally clicked cancel after typing a lengthy blocking bug report. I'm not happy. Please ask whoever manages this form to add a simple little thing called a confirm dialog when you hit cancel and when the form is not empty. Form validation 101. Argh.
Answer
Sorry this happened Sean.  I will submit a feedback note to our vendor that wrote this software. Overall it's a great tool and we are pretty pleased with it. I can see how frustrated one could get if you hit the cancel button by mistake...