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Not a bug

Empty Messages

Pardesi Media 11 years ago • updated by Alin Alexandru Matei 11 years ago • 3

IB is showing empty messages after latest install.

Scenario:
* I uninstalled the existing IB installation.
* Deleted all files from Program Files\InteractBuilder and My Documents\InteractBuilder.
* Downloaded a new copy from the website, latest version available was 3.2.5.
* After installation, it downloaded 3 updates.
* I restarted IB, and started seeing all menus and alerts without any text in them.

Answer

Answer
Not a bug
Ezra Weinstein (Administrator) 11 years ago

We have seen this happen in Windows when the font didn't install properly.  Go ahead and reboot your machine entirely and then run the InteractBuilder again.  This should fix the issue.

Under review
Alin Alexandru Matei 11 years ago
Pardesi Media 11 years ago

I am trying to upload screenshots but having issues with UserEcho.

Pardesi Media 11 years ago


Under review
Alin Alexandru Matei 11 years ago

We can see the screenshots and we are investigating this problem.

Answer
Not a bug
Ezra Weinstein (Administrator) 11 years ago

We have seen this happen in Windows when the font didn't install properly.  Go ahead and reboot your machine entirely and then run the InteractBuilder again.  This should fix the issue.

Pardesi Media 11 years ago


Thanks Ezra, restarting the machine resolved this issue.

Customer support service by UserEcho