Unavailable to test the app on interact mode

Dear Interact Studios support team,
I have sent 2 e-mails regarding this issue 3 weeks ago but I haven't heard back so I'm writing here to see if I could get any help.

I am ready to publish my book app, but I am unavailable to test my app on interact mode.
The iPad version plays but my iPhone version just doesn’t load no matter how many times I upload. I wonder if the memory is full. I have shared both versions with your e-mail.
Thank you so much for all your support.


Best regards