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Problem with new InteractPlayer downloaded from iTunes store

Laura Stout 7 years ago updated by Inna Komarovsky 6 years ago 7
I downloaded InteractPlayer 3.4.3 Build 355 from iTunes app store yesterday and my app doesn't work properly in it. Response time when clicking on any button is slow, most buttons require multiple taps to get to work, animations are slow and out of sync with audio. I was able to revert back to InteractPlayer 3.4.2 Build 343 and things are working like they should again.
(I am using an iPad ios7)

This is the sequence I went through:
1. Went to app store and saw 3.4.3 was available.
2. Deleted my existing InteractPlayer before downloading 3.4.3
3. After downloading 3.4.3, I checked my player and it said it was version 3.4.2
4. Went back to app store. This time it said there was an update.
5. Clicked update.
6. My player now said that it was version 3.4.3
7. Downloaded my app and tested in 3.4.3 with bad results.
8. Deleted InteractPlayer from my iPad. Went back to app store and was able to download 3.4.2 again (even though it said 3.4.3 was available). This time I did not update again because I wanted to keep 3.4.2





Answer

Answer
Under review
Hi Laura, I followed your steps: I deleted my existing InteractPlayer app, I downloaded it from app store. I checked the version and it is Version 3.4.3 build 355. And it doesn't say there is an update.
Try this: delete your InteractPlayer app, turn off your iPad, turn on your iPad then go to the app store and download InteractPlayer app. Let us know if you're still having problems. Thank you for your feedback.
Answer
Under review
Hi Laura, I followed your steps: I deleted my existing InteractPlayer app, I downloaded it from app store. I checked the version and it is Version 3.4.3 build 355. And it doesn't say there is an update.
Try this: delete your InteractPlayer app, turn off your iPad, turn on your iPad then go to the app store and download InteractPlayer app. Let us know if you're still having problems. Thank you for your feedback.
Hi Alin,
Thanks for your suggestion. I have three iPads that I have tested this on. All have iOS 7.0.6 installed. 
The two iPad2 that I have were able to download 3.4.3 properly, and my app is working correctly. When I did the download from the app store, it did not ask for an update.

I am still having a problem with my iPad3 Retina. I deleted existing Player, turned off iPad, then downloaded from the app store again.

Here is what I am seeing:
This is the InteractPlayer downloading:


After that is complete, I immediately get an update screen:


If I don't do the update, and look at what's downloaded, I see it is 3.4.2.
When I do the update, I get 3.4.3 but it screws up my app.

I tried restoring the settings to factory default (I did not erase any content), but that did not help.

Thanks for your help,
Laura
Could you send us the app at ezra@interactstudios.com?  Thank you for your feedback.
Thanks Alin...I am hightailing my app to Ezra's email now.

I forgot to include my name when I sent via Hightail.
Hightail Subject: Problem downloading InteractPlayer 3.4.3 onto iPad3 Retina iOS 7.0.6
Name: Laura Stout
Email: stoutlaura@aol.com
Hi Alin,
I was able to download InteractPlayer 3.4.3 onto my iPad3 Retina without it asking for an update this time.
I checked and in fact it did download 3.4.3. (I did this over a different WiFi network, but don't know why that would have made a difference).
Anyway, when I play my app, it is still having the same issues it had before: delays, buttons not responding, animations out of sync, etc.

Thanks, Laura